A little guidance
Help, in the right place.
Clear answers, and a private way to ask for help.
Start with an answer.
Are bookings open now?
Mahara is a controlled pilot. Categories stay closed until the category, provider and publication requirements have been reviewed. A category appearing on the website does not mean bookings are open.
How do I track my provider application?
Open My account for its status and any request for more information. Acceptance is separate from identity verification and publication of a service.
How do I follow up on or cancel a booking?
Open the booking from My account. Eligible pending requests show a Cancel request button. Sending a report does not cancel a booking, issue a refund or approve a request.
Has my card been charged?
Live payments are not enabled on Mahara. Never share card details or verification codes in messages or reports.
Can I arrange tutoring for my child?
This is planned, but children’s services and collection of children’s information are not open during the pilot. Do not enter a child’s details in accounts, messages or reports.
How can I request access to, correction of or deletion of my data?
Contact the privacy email below. We may need proportionate verification of the requester. Account settings do not delete an account, and a report does not trigger automatic deletion.
Private support
Tell us what happened.
A report is not a public review and does not automatically cancel a booking. Authorized Mahara administrators can review it. This is not an emergency service or a continuously monitored channel.
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